RETURN POLICY FOR SAC MOC TINH PRODUCT

Our team believes that the products sent to customers have been carefully checked and classified by us for the quality of the content, the packaging and the shelf life. If there is a problem with the product from MOC TINH, initially the team of MOC TINH would like to apologize to you and thank you for your trust in my product. Get in touch immediately and our support team is MIRROR so we can deliver the best and desirable product for you.

WHEN DO WE CHANGE PRODUCTS?

  • Faulty products caused by Manufacturer:
  • Unusual product content in terms of color, aroma, texture compared to the announcement of MOC MOC TINH
  • Content on the box is different from the official product image.
  • The product is broken, damaged or distorted.
  • The product is not the right choice.
  • Product causes allergy, irritation for special cases:
  • Products come from MOC TIEN has been tested on many different skin types and rigorously tested by experts and medical organizations to ensure benign and safe on the skin. However, for special cases, let’s find out the cause and how to deal with it.

WHAT ARE PRODUCT RETURN CONDITIONS?

  1. Products must be purchased genuine from MOC TIEN through:
  • Genuine store of MOC TINH.
  • Website and official e-commerce sites of DAC MOC TINH.
  • Reseller and exclusive distribution channel of DAC MOC TINH.

2. Product return time:

  • 14 days for customers buying directly at the store.
  • 17 days for customers buying online through commercial channels.

3. Customers are still irritated after performing the re-testing procedure under the guidance of consultants and experts from IDOL.

* The team is very sorry to refuse to return for damaged products due to improper storage as recommended on the product.

HOW DO I CHANGE PRODUCTS?

  1. Change to another product:
     
    Customers change to any product according to their own needs or according to the advice of DAC MOC TINH.

2. Refund 100% of the product value at the time of purchase:

Customers send back the old product and get back 100% of the value of the product at the time of purchase through the form that the customer has paid for IDOLS.
 
* PURPOSE will fully support the shipping costs for customers in the process of returning products.

HOW WILL PRODUCT CHANGE PROCESS?

Team PURPOSE is sorry and apologizes when you have to return the product. To optimize the time and the fastest return process, please contact them immediately via Hotline: 0966.88.99.36
 
Or refer to the detailed procedure below:

Step 1: Contact MOC TINH’s customer care team through:

  1. Hotline: 0966.88.99.36
  2. Send your contact information and problems via Chatbox on Website, Facebook, Instagram, … we will get back to you shortly.

Step 2: Provide information to us:

  1. If the product is defective by the manufacturer or shipped, provide us with information, product photos, time of purchase and need for return.
  2. If the product causes allergies, activations, a team of consultants and experts of SAC MOC TINH will contact you immediately to find out the cause and check the product’s feedback instructions on the skin correctly:
    • Apply a small amount to areas under the chin, behind the ears or as directed by a specialist and check for reaction after 24 hours.
    • Check the response of the product application, at least 03 days.
    • Please provide a photo of the skin during the reaction test of the product.

Step 3: Determine the skin reaction status, product error and make a conclusion.

Step 4: Conduct exchange if the request for return meets the conditions.

  • Returned product to you support PURPOSE PACKAGING and send to our address:
     
    227 / 25B Nguyen Trong Tuyen, Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam. (Payment will be fully supported by SAC MOC TINH team.)
  • We return the exchanged product at the request of the customer or refund 100% of the product value at the time of purchase in the form requested by the customer.

THANK YOU FOR TRUSTING TEAM SHOWING SAC MOC TINH, YOUR REQUIREMENTS WILL BE PROCESSED AS FAST AS possible by TEAM!